Policies & Procedures,
Terms & Conditions
Click on each title to explore a more detailed look at our policies and ensure you have all the information you need for a seamless grooming experience with Le Puppery.
- Detailed list of services provided
- Description of any additional or optional services.
- Clear pricing structure, based on size, breed, temperament, and condition of the pet.
- Policies on deposits, if applicable.
- Scheduling procedures.
- Cancellation and rescheduling policies, including any fees.
- Late arrival policies.
- Requirement for proof of up-to-date vaccinations.
- Health / Behavior conditions that may affect grooming and handling.
- Policies regarding fleas, ticks, and other parasites.
Owner & Groomer Responsibilities
- Instructions for preparing the pet for grooming.
- Requirement to inform groomer of any special needs or behavioral issues.
- Commitment to humane and safe handling of pets.
- Standards for cleanliness and hygiene in the grooming environment.
- Procedures in case of pet injury or illness during grooming.
Behavior and Aggression Policies
- Handling procedures for pets that exhibit aggressive behavior.
- Additional charges or refusal of service for extremely difficult or dangerous pets.
- Contact information for emergencies.
- Authorization to seek veterinary care if necessary, with clear terms regarding cost responsibility.
- Disclaimer of liability for pre-existing conditions or injuries unrelated to grooming.
- Indemnity clauses protecting the groomer from certain liabilities.
Photo and Video Release & Data Privacy
- Permission to take and use photos or videos of the pet for promotional purposes.
- Assurance that the pet owner’s and pet’s personal information will be kept confidential and used only for service-related purposes.
- Signature of the pet owner acknowledging understanding and agreement to the terms.