Owner Responsibilities

Preparing Your Pet for Grooming

   - Ensure your pet is adequately exercised and has had a chance to relieve themselves before the grooming appointment.

   - Brush your pet’s coat to remove any major tangles or debris that might complicate the grooming process.

   - Make sure your pet is accessible and ready for pickup at the scheduled appointment time.

Informing the Groomer of Special Needs or Behavioral Issues

   - Inform the groomer of any special needs your pet may have, such as medical conditions, allergies, or recent surgeries.

   - Disclose any known behavioral issues, such as aggression, anxiety, or fear of specific grooming procedures, to ensure appropriate handling and care.

Groomer Responsibilities

Humane and Safe Handling of Pets

   - Our groomers are committed to the humane and gentle handling of all pets. We use positive reinforcement techniques to ensure a stress-free grooming experience.

   - Pets showing signs of extreme distress or aggression will be handled with extra care, and owners will be promptly informed of any issues.

Standards for Cleanliness and Hygiene in the Grooming Environment

   - Le Puppery maintains the highest standards of cleanliness and hygiene in our mobile grooming units. All equipment and surfaces are thoroughly cleaned and sanitized between appointments.

   - Groomers will wear clean uniforms and wash their hands frequently to prevent the spread of germs and maintain a sterile environment.

Procedures in Case of Pet Injury or Illness During Grooming

   - In the rare event of a pet injury or illness during grooming, the groomer will immediately stop the grooming process and assess the situation.

   - The owner will be contacted right away to inform them of the incident and discuss the next steps.

   - If necessary, we will seek veterinary care for the pet. The owner will be responsible for any veterinary expenses incurred.

   - An incident report will be completed, and a copy will be provided to the pet owner.

By adhering to these Owner & Groomer Responsibilities, we strive to provide a safe, comfortable, and high-quality grooming experience for your pet. Your cooperation and transparency are essential to achieving this goal.

If you have any questions or need further clarification regarding our Owner & Groomer Responsibilities Policy, please do not hesitate to contact us.