Terms & Conditions
Please read these terms and conditions carefully before using our mobile grooming services.
1. Appointment Scheduling:
- Appointments can be scheduled by phone.
- Changes or cancellations must be made at least 24 hours in advance or customer may be subjected to a fee.
2. Payment:
- Payment is due at the time of service.
- We accept cash, credit/debit cards, and electronic payments.
- A deposit may be required for large bookings or specialty services.
3. Pet Health and Behavior:
- It is the owner's responsibility to disclose any health or behavioral issues concerning their pet.
- We reserve the right to refuse service to any pet exhibiting aggressive behavior.
4. Safety and Security:
- All pets are required to have to to date Rabies vaccinations administered by a veterinarian unless verified proof from a veterinarian, or under four months of age.
- Our groomers will take necessary precautions to ensure the safety and security of your pet during grooming sessions.
- Please ensure that your pet is given to us in properly fitted collars. 5. Your Rights:
- You have the right to access, correct, or delete your personal information stored in our database.
- You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in the emails we send.
6. Children's Privacy:
- Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.
5. Grooming Process:
- Our groomers will perform grooming services to the best of their abilities, based on the information provided by the owner.
- We cannot guarantee specific outcomes, as grooming results may vary depending on the pet's coat condition and behavior.
6. Privacy Policy:
- We respect your privacy and will not disclose any personal information to third parties without your consent.
- Your contact information may be used to communicate appointment reminders, promotions, or updates about our services.
7. Feedback and Concerns:
- We welcome feedback from our customers to improve our services.
- Please contact us with any concerns or issues regarding your grooming experience.
8. Liability:
- While we take utmost care in grooming your pet, we are not liable for any injury, loss, or damage that may occur during the grooming process.
- Owners assume full responsibility for their pet's health and well-being before, during, and after grooming.
9. Service Areas:
- Our mobile grooming services are available in specific service areas. Additional travel fees may apply outside of these areas.
10. Changes to Terms and Conditions:
- We reserve the right to update or modify these terms and conditions at any time without prior notice.
- It is the user's responsibility to review these terms periodically for changes.
By using our mobile grooming services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us for clarification.
Thank you for choosing Le Puppery!